A couple of days ago I got this letter:
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| STA Complaint Success |
I think I might frame this.
Whilst I am glad to get my money back, I am still disgusted that I had to e-mail their CEO before they would budge. Even in this letter they refuse to admit liability, and offer no form of compensation for the hassle they have caused.
Remember, persistence pays. Especially when you know you're in the right.
Good luck and Happy complaining....
