A couple of days ago I got this letter:
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| STA Complaint Success |
I think I might frame this.
Whilst I am glad to get my money back, I am still disgusted that I had to e-mail their CEO before they would budge. Even in this letter they refuse to admit liability, and offer no form of compensation for the hassle they have caused.
Remember, persistence pays. Especially when you know you're in the right.
Good luck and Happy complaining....
Well done on getting the result you were after. Your persistence definitely paid off!
ReplyDeleteI too am persisting with a complaint to STA Travel after they failed to beat a fare presented to them recently - and yet they now try to blame me for the error! Their 'best price guarantee' states that if they cannot beat a price, the next flight is free. I am pursuing them for my free flight.
The company did not respond to my complaint within 28 days and I have now decided to get ABTA and the Advertising Standards Authority involved.